Refund policy

Last Updated: June 2026

Your satisfaction is important to us.

Return Eligibility

Items may be eligible for return if:

  • Returned within 30 days of delivery
  • Unused and unworn
  • Original tags attached
  • Original packaging included
  • Free from stains, odors, or damage

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Clearance items
  • Gift cards
  • Personalized or customized products
  • Final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

Refunds

After your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method.

Processing times may vary depending on your payment provider.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Exchanges

If you wish to exchange an item, please contact us before returning the product.

Contact Us

For return requests or refund inquiries, please contact:

Mirello@haveroix.com